This position is Base Salary + TIPS Position Summary: - Prepares and serves beverages and food to customers in bars and restaurants following the Brands core Steps of Service. Recommends wines and beers to customers upon request. Creates food pairings with wines and beers to enhance menu offerings. Works in assigned restaurant location as determined by management.
Responsibilities: - Ensures that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining company standards, solid product knowledge, and all other aspects of customer service
- Greets guests warmly with a smile, making eye contact; checks for table setting completeness
- Mixes ingredients to prepare cocktails and other drinks according to Brand specifications; pours beer and wine
- Offers food menus to guests; offers all coffee services and prepared drinks
- Maintains thorough knowledge of wine and local and general beer inventory; makes suggestions to guests upon request
- Answers all guest questions or finds appropriate answers for guests
- Communicates all daily food and drink specials to guests; Takes accurate food and beverage orders
- Demonstrates knowledge of all menu offerings, food, and drink pairings, and gives detailed descriptions of each item
- Ability to accurately enter all orders into the point-of-sale system; updates the bar tab with all orders
- Ensures guest satisfaction
- Offers up-selling opportunities to all guests
- Verifies ages of guests ordering alcoholic beverages; responsibly serve alcohol
- Monitors and reports intoxicated guests to MOD
- Aids in moving and installing kegs, CO2 tanks, and soda mixes
- Washes glassware, containers, and other bar utensils as required
- Demonstrates appropriate wine service techniques when presenting tableside wine service
- Anticipates your guests' needs, including refilling drinks and replenishing flatware
- Assists other servers and bartenders as needed; is aware of and alerts other crewmembers of customers’ needs
- Determines when guests have completed their meals and remove dirty dishes, flatware, and napkins
- Prepares and presents itemized bills to guests; receives and processes payment by cash, credit card, or airline voucher
- Adheres to MCA cash handling policies and procedures
- Serves food to customers seated in the restaurant and bar as needed
- Maintains a spotless working environment, including tabletops, bases, chairs, banquettes, TVs, glass partitions, server stations, beverage stations, table set-ups, glassware, flatware, etc.
- Cleans the entire front and back of the bar, including bottles, walk-ins, low boys, and reach-ins
- Orders and maintains the stock of liquor, wine, and beer by completing a pull sheet at the end of the shift, and turning in the appropriate location
- Fully stocks the bar at beginning of each shift, including ice, fruit, beverages, juices, and mixers
- Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
- Clean and preset tables for the next customers
- Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc.
- Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
- Sweeps and mops as needed
- Performs other duties and side-work as assigned
Qualifications - Demonstrated pleasant attitude and energy to ensure great customer service
- Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
- Must maintain an extensive knowledge of the wine inventory and menu offerings
- Must maintain an extensive knowledge of the local and general beer offerings
- Must have pairing knowledge of beers and wines
- Must have a working knowledge of the restaurant floor plan
- Demonstrated ability to learn food and beverage knowledge and participate in training as required
- Ability to successfully pass all service, menu, and alcoholic drink testing for the assigned concepts at standards assigned by management within 2 weeks of completion of training
- Ability to work under pressure and multi-task in a fast-paced environment
- Ability to accurately count money and make change
- Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
- Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
- Ability to maintain a safe and clean restaurant for customers
- Ability to walk and stand for long durations
- Ability to do moderate to heavy lifting (25 lbs. or less)
- Knowledge and adherence to MCA policies and procedures
- Knowledge and adherence to all airport rules and regulations
- Commitment to service of customers, staff, co-workers, and management
- High integrity and honesty, Work Ethic, passion, and commitment
- Ability to work scheduled hours, including weekdays, weekends, and holidays
- Follow-through and dependability
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