EXPO - QUALITY ASSURANCE - Key West International Airport

Key West, FL
Full Time
Key West Hospitality Partners
Mid Level
Salary:-$24.00/hr.
Great Benefits:  401K, Insurance: Medical, Dental, Vision, Life, Vacation, Holiday pay, uniform, meals, and more....!

Position Summary:  
 
  • To ensure the quality and proper presentation of food in a timely manner; that food orders are prepared and assembled quickly according to the Brand standards to avoid waste; and that the line is always stocked, clean and safe. Works in assigned restaurant location as determined by management.

Responsibilities:   
 
  • Demonstrates knowledge of server sections, table numbers and seat numbers for assigned restaurant
  • Reads tickets or kitchen display screens (KDS) and assembles orders in an organized fashion while ensuring the completion of each order
  • Inspects dishes before delivery for accuracy, presentation, seasoning, and temperature
  • Communicates important information between MOD, servers and the kitchen (i.e. Customer requests, Food allergies, Quantity counts on specific low inventory dishes, etc)
  • Send complete orders out by table/seat number and follows all ticket requests (i.e. Send Solo, Split, For Table, etc)
  • Directs team of food runners and servers to deliver plates properly and efficiently to the correct seat
  • Demonstrates knowledge of all menu offerings and gives detailed descriptions of each item
  • Adds additional garnish and condiments per specifications to dishes prior to being delivered
  • Runs food as needed on an ongoing basis
  • Performs Line Checks to ensure proper par levels of all required products are on hand on an ongoing basis
  • Performs duties of barista and food preparation as needed
  • Maintains a clean and orderly station in the kitchen
  • Maintains a clean and orderly dish station
  • Aid in moving and installation of beer, wine, and cocktail kegs
  • Prepares ingredients for cooking, including portioning, washing, chopping, and storing according to MCA and Brand specifications and restaurant directions
  • Washes, peels, cuts, slices, dices, and portions specific food and menu items as directed
  • Wears proper personal protective equipment when required (i.e. gloves)
  • Clean, sanitize, and organize all kitchen areas, walk-in coolers, reach-ins, and all storage areas according to MCA and Brand specifications
  • Assists kitchen staff as needed
  • Participates in daily side-work tasks, including but not limited to stocking glasses, linens, flatware, and condiments
  • Maintains knowledge of airport, terminal, and restaurants; offers information, recommendations, MCA and Brand history, etc
  • Maintains a clean, neat, well-groomed appearance and adheres to all uniform and appearance guidelines
  • Sweeps and mops as needed
  • Performs other duties and side-work as assigned

Qualifications
 
  • Demonstrated pleasant attitude and energy to ensure great customer service
  • Professional demeanor, appearance, and communication skills in accordance with restaurant guidelines
  • Proven experience as a food expediter or other related restaurant position
  • Must have working knowledge of the restaurant floor plan
  • Demonstrated ability to learn food and beverage knowledge and participate in training as required
  • Ability to successfully pass all service, menu, and alcoholic drink testing for assigned concept at standards assigned by management within 2 weeks of completion of training
  • Ability to work under pressure and multi-task in a fast-paced environment
  • Ability to communicate clearly with customers and crewmembers regarding food and beverage orders and customer questions and concerns
  • Ability to read menu offerings, product labels, register screen, pricing, receipts, safety procedures, and operating directions
  • Ability to maintain a safe and clean restaurant for customers
  • Ability to walk and stand for long durations
  • Ability to do moderate to heavy lifting (25 lbs or less)
  • Knowledge and adherence to MCA policies and procedures
  • Knowledge and adherence to all airport rules and regulations
  • Commitment to service of customers, staff, co-workers, and management
  • High integrity and honesty, Work Ethic, passion, and commitment
  • Ability to work scheduled hours, including weekdays, weekends, and holidays
  • Follow through and dependability
  • Knowledge and commitment to safety and food sanitation
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